Shipping & Delivery Policy

Thank you for visiting and shopping at LYTRAX DIGITALGIANT PRIVATE LIMITED.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from https://lytraxdigital.com/.

1. Company Information

Company Name: LYTRAX DIGITALGIANT PRIVATE LIMITED
CIN: U47912KA2025PTC207155
Registered Address:
Second Floor, No. 17, Indiranagar, 7th Main, 2nd Stage,
Vanadarshini, Bengaluru, Karnataka, 560038, India
Email: lytraxdigitalgiant@proton.me
Website: https://lytraxdigital.com/

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive order confirmation through email or SMS once the order is placed.

Note: Processing time is separate from transit/delivery time.

3. Shipping Partners

We use third-party fulfillment partners and shipping couriers for packing and delivery.
Our logistics partners may include:

  • Delhivery

  • Blue Dart

  • DTDC

  • Shiprocket

  • India Post

  • Other authorized courier services

Tracking information will be provided (if available) once the order has been dispatched.

4. Shipping Time & Delivery Estimates

Typical delivery timelines after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities: 3–7 business days

  • Remote / Rural Areas: 5–10 business days

These delivery times are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Festivals or public holidays

  • Local restrictions

5. Shipping Charges

  • Shipping charges (if any) will be displayed during checkout before payment.

  • Promotional offers such as Free Shipping may be available periodically and will be indicated at checkout.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including:

  • House/Flat number

  • Building name

  • Street name

  • City

  • State

  • Pin code

  • Mobile number

We are not responsible for delivery issues due to incorrect or incomplete address provided by the customer.

7. Order Tracking

Once the order is dispatched, a tracking link (if available) will be sent via:

  • Email

  • SMS

  • Account dashboard (if applicable)

Please allow 24 hours for tracking status to update after dispatch.

8. Delivery Attempts

  • Most couriers make 2–3 delivery attempts.

  • If the package cannot be delivered after multiple attempts, it may be returned to sender.

  • In case of RTO (Return to Origin), additional shipping charges may apply.

9. Delayed or Lost Shipments

We are not liable for:

  • Delays caused by courier logistics

  • Natural disasters

  • Strikes

  • Local government restrictions

  • Operational issues beyond our control

If a package is lost in transit, we will file a claim with the courier partner.
Replacement or refund will be processed only after claim confirmation.

10. Damaged or Tampered Packages

Upon delivery, please:

  • Check the outer packaging

  • Do not accept visibly damaged or tampered parcels

  • Take clear photos and video of parcel condition

If the package is tampered or damaged, report to us within 24 hours at:

📧 lytraxdigitalgiant@proton.me

Claims made after the 24-hour window may not be eligible for return or replacement.

11. International Shipping

At present, we do not ship outside India.
International shipping will be updated once available on the website.

12. Third-Party Fulfillment Disclaimer

We use third-party Shopify apps for:

  • Inventory storage

  • Warehouse dispatch

  • Courier booking and tracking

Therefore, shipping timelines depend on:

  • Courier partners

  • Warehouse handling

  • Stock availability

We are not responsible for delays after package handover to courier partners.

13. Delivery Completion Status

An order is considered delivered when:

  • Courier tracking shows “Delivered” status

  • Delivery OTP or signature is collected (where applicable)

Once marked delivered, responsibility for the package shifts to the customer.

14. COD (Cash on Delivery) Policy

(Include only if you plan to use COD later — otherwise you can delete this section)

  • COD may be available on selected pin codes.

  • Additional COD charges may apply.

  • Non-acceptance or fake COD orders may lead to blacklisting of the customer.

15. Contact Us

If you have questions regarding shipping, order tracking, or delivery issues, contact us at:

📧 lytraxdigitalgiant@proton.me
🏢 Address:
Second Floor, No. 17, Indiranagar, 7th Main, 2nd Stage,
Vanadarshini, Bengaluru, Karnataka, 560038, India