Privacy Policy

This Privacy Policy describes how LYTRAX DIGITALGIANT PRIVATE LIMITED (“we”, “us”, “our”, “Company”), collects, uses, and protects the personal information of users who visit or make a purchase from https://lytraxdigital.com/ (“Website”, “Store”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Company Information

Company Name: LYTRAX DIGITALGIANT PRIVATE LIMITED
CIN: U47912KA2025PTC207155
Registered Address:
Second Floor, No. 17, Indiranagar, 7th Main, 2nd Stage,
Vanadarshini, Bengaluru, Karnataka, 560038, India
Email: lytraxdigitalgiant@proton.me
Website: https://lytraxdigital.com/

2. Information We Collect

a) Personal Information

When you purchase or attempt to purchase from our store, we may collect the following information:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment information (processed via secure payment gateways, we do not store card numbers)

b) Automatically Collected Information

When you browse our Website, we may collect:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Date and time of visits

  • Cookies and tracking data

c) Third-Party Data

We may receive information from Shopify and third-party fulfillment providers regarding:

  • Order fulfillment status

  • Inventory availability

  • Shipping updates

3. How We Use Your Information

We use the collected information for:

  • Processing, validating, and fulfilling orders

  • Providing shipping updates and order confirmations

  • Customer service and product support

  • Improving site performance and user experience

  • Detecting fraud or security issues

  • Marketing communication (only with user consent)

We do not sell, lease, or trade your personal information to any third parties for marketing purposes.

4. Third-Party Services

We use third-party Shopify applications for:

  • Inventory management

  • Order fulfillment and shipping

  • Payment processing

These services have access to limited customer information only as necessary to perform their functions.
All third-party partners must comply with data protection standards under applicable law.

5. Payment Security

All transactions are processed using secure, PCI-DSS compliant payment gateways.
We do not store credit/debit card details or payment credentials on our servers.

Payment information is encrypted and handled directly by:

  • Shopify Payments

  • Razorpay / Cashfree / Other authorized payment service (if applicable)

6. Cookies

We use cookies to:

  • Maintain shopping cart sessions

  • Remember user preferences

  • Analyze website performance and traffic

Users can disable cookies in browser settings, but doing so may affect functionality of the Website.

7. Data Retention

We retain order information for our business records unless and until you ask us to delete it.

Customer data may be retained for legal or accounting purposes for up to 8 years, as allowed under Indian business/commercial law.

8. Data Sharing and Legal Disclosure

We may share your information only:

  • To comply with legal obligations

  • To enforce our Terms of Service

  • To prevent fraud and protect our legal rights

  • With government or law enforcement authorities, when required

9. International Data Transfer

Because we use Shopify and third-party cloud services, your data may be transferred or stored outside India.
All transfers follow strict security protocols and encryption standards.

10. Your Rights

You may contact us to:

  • Request a copy of your personal data

  • Update or correct your information

  • Request deletion of your data (subject to legal limitations)

  • Opt-out of marketing communications

Email requests to: lytraxdigitalgiant@proton.me

11. Children's Privacy

Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Legal requirements

  • Business practices

  • Third-party services

The updated version will always be posted on this page with “Last updated” date at the top.

13. Contact Information

For any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

📧 Email: lytraxdigitalgiant@proton.me
🏢 Address:
Second Floor, No. 17, Indiranagar, 7th Main, 2nd Stage,
Vanadarshini, Bengaluru, Karnataka, 560038, India